This Refund & Return Policy explains how Bella Maria Inc. (“Bella Maria,” “we,” “our,” or “us”) handles deposits, cancellations, returns, storage fees, and related matters.

Deposits

A 50% deposit is required at the time of purchase unless otherwise agreed in writing.

The remaining balance must be paid in full prior to delivery or pickup.

Credit Card Processing Fee

A 3.5% credit card processing fee will be added to all payments made by credit card.

The credit card processing fee is charged by payment processing providers and is non-refundable once the payment has been processed, except where required by applicable law.

If a refund is approved, the original credit card processing fee may be deducted from the refund amount to the extent permitted by law and the applicable payment processor’s policies.

Order Cancellations

If a customer cancels an order within twenty-four (24) hours of placing it, and the order has not yet been confirmed with the supplier, shipped, fabricated, special ordered, or otherwise committed, the customer will receive a full refund of the deposit.

For cancellation requests made after the initial twenty-four (24) hour period, Bella Maria Inc. will review the status of the order and determine whether the deposit may be refunded in whole or in part.

Any applicable restocking fees, freight charges, supplier charges, fabrication costs, administrative expenses, or other costs incurred by Bella Maria Inc. may be deducted from the deposit.

Special-order, custom, fabricated, discontinued, clearance, and non-returnable materials may not be eligible for cancellation or refund.

Returns and Refunds

All sales are final.

Bella Maria Inc. does not accept returns, exchanges, or refunds for products that have been purchased, ordered, delivered, picked up, fabricated, special ordered, or otherwise committed for a customer project, except where required by applicable law.

Customers are responsible for reviewing product selections, quantities, dimensions, colors, finishes, and specifications before placing an order.

Special-order, custom, fabricated, clearance, discontinued, and non-returnable materials are not eligible for return, exchange, or refund.

Inspection of Materials

Customers must inspect all products:

1. At the time of delivery or pickup.
2. Again before installation.

Any shortage, visible damage, incorrect item, or other apparent issue must be reported immediately to Bella Maria Inc. at the time of delivery or pickup or before installation if not reasonably discoverable earlier.

No Post-Installation Claims

Bella Maria Inc. will not provide credits, refunds, replacements, adjustments, or allowances after installation for issues that were visible or reasonably discoverable prior to installation, including:

• Shade variation
• Size variation
• Finish variation
• Quantity errors
• Visible damage
• Obvious product mismatches

This policy does not limit any rights that cannot legally be waived under applicable law.

Natural Variation and Product Characteristics

All tile products are sold subject to normal variation in:

• Shade
• Tone
• Pattern
• Finish
• Texture
• Caliber

Natural stone products vary in:

• Color
• Veining
• Movement
• Texture
• Surface characteristics

These variations are natural characteristics of the material and are not considered defects.

Unless specifically stated in writing for a particular product, Bella Maria Inc. does not guarantee ceramic tile against crazing or similar glaze-related appearance characteristics.

Storage Fees

If materials remain in Bella Maria Inc.’s possession for more than four (4) weeks after notice that they are available for delivery or pickup, Bella Maria Inc. may charge a storage fee of:

$10 per week

unless otherwise agreed in writing.

Past-Due Balances

Past-due balances may be subject to finance charges where permitted by law and disclosed in the applicable invoice, estimate, order, or agreement.

Appointment Cancellations

Bella Maria Inc. does not charge a cancellation fee for missed or canceled appointments.

Customers are kindly requested to provide at least two (2) hours' notice whenever reasonably possible.

Questions About Returns or Cancellations

If you have questions regarding:

• Deposits
• Order cancellations
• Refund eligibility
• Storage fees
• Order status

please contact Bella Maria Inc. before disputing charges or requesting a cancellation.

Contact Information

Bella Maria Inc.
P.O. Box 639
Bogart, GA 30622

Email: bellamaria.office@gmail.com
Phone: 706-543-4144