Countertop Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of bella-maria.com and, where applicable, your purchase of countertop products or services from Bella Maria Inc. (“Bella Maria,” “we,” “our,” or “us”).

By using this website, requesting a quote, scheduling an appointment, placing an order, or otherwise doing business with Bella Maria Inc., you agree to these Terms.

Website Use

You may use this website only for lawful purposes and in a manner that does not violate any applicable law or interfere with the operation, security, or availability of the website.

You agree not to misuse the website, attempt unauthorized access, introduce malicious code, or engage in any activity that may harm Bella Maria Inc., its systems, or other users.

Business Information and Service Area

Bella Maria Inc. provides countertops, tile, stone, doors, and related materials for residential and commercial projects.

We work with homeowners, builders, contractors, designers, and commercial clients throughout the State of Georgia.

Website content is provided for general informational purposes only and may be modified, updated, or removed without notice.

Quotes, Orders, and Availability

Any quote, estimate, sample, display, product image, specification, or product description is subject to change, availability, and final confirmation by Bella Maria Inc.

Product availability, lead times, finish, color, size, lot, pattern, texture, and pricing may change before an order is accepted.

A quote does not become a binding order unless and until Bella Maria Inc. accepts the order.

Bella Maria reserves the right to refuse or cancel an order at its discretion, including in cases of pricing errors, supplier issues, product unavailability, suspected fraud, or other legitimate business reasons.

Deposits and Payment

Unless otherwise agreed in writing, a 50% deposit is required at the time of purchase.

The remaining balance must be paid in full prior to delivery or pickup.

Customers are responsible for payment of all products identified on the order, plus applicable taxes, freight charges, delivery charges, storage fees, and any other charges disclosed in the applicable quote, invoice, order, or agreement.

Credit Card Processing Fee

A 3% credit card processing fee will be added to all payments made by credit card. Customers may choose alternative payment methods, where available, to avoid this processing fee. The credit card processing fee is non-refundable once payment has been processed, except where required by applicable law.

Inspection at Delivery, Pickup, and Before Installation

Customers must inspect all materials at the time of delivery or pickup and again before installation. Any shortage, visible damage, incorrect item, or other apparent issue must be reported to Bella Maria Inc. at the time of delivery or pickup or, if not reasonably discoverable then, before installation.

Once materials are installed, Bella Maria will not provide allowances, credits, refunds, replacements, or adjustments for visible or reasonably discoverable issues that existed prior to installation.

Delivery and Pickup

Delivery and pickup schedules are subject to product availability, supplier delays, freight delays, weather conditions, and other circumstances beyond Bella Maria’s reasonable control.

Appointment Cancellations

Bella Maria Inc. does not charge a cancellation fee for missed or canceled appointments. Customers are requested to provide at least two (2) hours’ notice whenever reasonably possible.

Order Cancellations and Returns

If a customer cancels an order within twenty-four (24) hours of placing it, and the order has not yet been confirmed with the supplier, shipped, fabricated, special ordered, or otherwise committed, the customer will receive a full refund of the deposit.

For cancellation requests made after the initial twenty-four (24) hour period, Bella Maria Inc. will review the status of the order and determine whether the deposit may be refunded in whole or in part. Any applicable restocking fees, freight charges, supplier charges, fabrication costs, administrative expenses, or other costs incurred by Bella Maria Inc. may be deducted from the deposit.

All sales are final. Bella Maria Inc. does not accept returns, exchanges, or refunds for products that have been purchased, ordered, delivered, picked up, fabricated, special ordered, or otherwise committed for a customer project, except where required by applicable law.

Special-order, custom, fabricated, discontinued, clearance, and non-returnable materials may not be eligible for cancellation or refund and are not eligible for return, exchange, or refund.

Intellectual Property

All website content, including text, graphics, logos, branding, photographs, videos, designs, layouts, and marketing materials, is owned by Bella Maria Inc. or used with permission and is protected by applicable intellectual property laws.

You may not reproduce, distribute, publish, modify, display, or exploit website content without prior written permission from Bella Maria Inc., except as permitted by law.

Project Photos, Videos, and Testimonials

Bella Maria may request written permission to photograph or record a project, home, materials, installation, or completed work. Any use of project photos, videos, testimonials, or customer reviews for marketing purposes will be governed by Bella Maria’s Photo & Video Release Policy and any separate written authorization signed by the customer.

Honest Reviews

Nothing in these Terms restricts your right to post or share an honest review, opinion, or lawful feedback regarding Bella Maria, its products, services, or business practices.

Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS EXPRESSLY PROVIDED IN A SPECIFIC WRITTEN WARRANTY SIGNED BY BELLA MARIA INC., ALL PRODUCTS, SERVICES, WEBSITE CONTENT, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

BELLA MARIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH DISCLAIMERS ARE NOT PERMITTED BY LAW.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BELLA MARIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF USE, DELAY DAMAGES, OR PROJECT COST OVERRUNS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BELLA MARIA’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO BELLA MARIA FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Georgia, United States.

Changes to These Terms

Bella Maria Inc. may update these Terms from time to time. Updated Terms will be posted on this page with a revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Contact Information

Bella Maria Inc.
P.O. Box 639
Bogart, GA 30622
Email: info@bella-maria.com
Phone: 706-543-4144

Natural Countertop Material Notes

Granite, marble, and quartzite are all products of nature. As with all natural material, no two slabs are exactly the same. Natural countertops will have variations in color, mineral deposits, texture, veining, and directional trends. These characteristics add to the beauty of the stone and make your tops unique from any other.

1. Samples viewed are intended to serve as general examples, not exact replicas of the product you will receive. To ensure satisfaction, customers may view slabs at either our shop or at the stone importer before fabrication begins. We recommend this because some materials have greater variance in texture than others.
2. All natural countertops are sealed by stone manufacturers or suppliers before Bella Maria receives the slabs to make them stain-resistant. Natural stone is not stain-proof. We recommend that clients and homeowners apply another coat of sealer within two weeks of installation and establish a maintenance schedule. Marble is softer and more porous than granite and requires extra maintenance. This also applies to non-traditional finishes on granite, such as honed or leathered finishes.
3. Seams may be added or relocated at the time of fabrication at the sole discretion of Bella Maria Inc. due to restrictions including, but not limited to, slab size, cabinet layout, weight, and job-site access. A request to change a seam location, or a request to participate in laying out the template on the slabs, must be specified in writing and approved by Bella Maria before production and may require a quote revision.
4. Bella Maria will make every effort to strategically fabricate and align pieces to avoid problems arising from variations in natural stone. Bella Maria assumes no responsibility for material claims based solely on these variations.
5. All appliances, sinks, fixtures, and other items used in conjunction with or affected by the final countertop pieces must be on-site at the time of template. Farm sinks must be permanently installed before the template.
6. Any customer responsibilities required before installation, including job readiness, must be completed before the installation date. Items that are not completed may result in cancellation and rescheduling of the installation appointment. Trip charges will apply.
7. If Bella Maria Inc. is hired to demo and remove existing countertops, all plumbing, electrical, and gas fixtures must be disconnected before our arrival.
8. The contract price is for template, material, fabrication, delivery, and installation of countertops only. The contract price includes mounting of an undermount sink. Bella Maria will not reconnect plumbing, electrical, or gas fixtures.
9. Any return trips or canceled appointments caused by anyone other than an employee of Bella Maria may result in a $96 return-trip charge payable directly to Bella Maria.
10. Due to the labor-intensive and time-consuming nature of stone fabrication, adjustments or remake pieces may require rescheduling of the installation date. Bella Maria will make every effort to notify the customer of rescheduling changes caused by unforeseen circumstances before the installation date.

I have read and understood the above notes. I will not hold Bella Maria responsible for misuse or damage caused by negligence or the inherent properties of this material. I have viewed my slabs and have found them acceptable with respect to the items above.

Marble, Limestone, Travertine, and Similar Stone

Marble, limestone, travertine, and similar stone surfaces are more susceptible to staining from many common liquids, such as mustard, oil, vinegar, citrus juice, toothpaste, mouthwash, hairspray, and similar substances. Any acidic substance that comes in contact with marble countertops may cause a chemical reaction that etches the surface and removes its polish.

1. These materials are natural products that are more porous than granite and therefore more susceptible to staining and chipping.
2. These materials are softer and may scratch more easily.
3. These materials may come with surface scratches and fissures, a form of crack that has no stone content and is usually filled with clear resin.
4. These materials may have extrusions, which are small visual cracks that are not faults in the marble slab.
5. These materials may have marks of efflorescence, which appears as a white powdery residue on the surface of the stone.
6. These materials may have shade, veining, and pattern variances from one end of the slab to the other.
7. These materials may lose their shine with wear.
8. These materials require frequent applications of sealant.
9. Seams in these countertops are visible and can be felt when you run your hand along them.
10. These materials require periodic sealing. Natural stone should be cleaned with natural-stone cleaner only. This is the homeowner’s responsibility.

Seam locations are at the sole discretion of the fabricator unless specified in writing before production. A change in seam location may require the quote to be revised.